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Frequently Asked Questions
Q: Do you offer volume pricing?
Yes. Depending on the item and quantity, we offer very competitive volume pricing. Please contact us with the items and quantities you are interested in, and we will be happy to give you a quote.
Q: I can't find what I'm looking for.
We try to keep our catalog current and are adding new items to our store all the time. If you are unable to find what you are looking for, email us and let us know what you're looking for and we will let you know if we have it, or if we can point you in the right direction.
Q: How fast will I get my merchandise?
BDS Tactical builds all of our equipment to order here in Oceanside, CA. In the rare instance that your order is in our limited stock, we will ship it immediately upon receipt of your order. Otherwise, your order will be placed into our production queue to be passed through our production process and handmade by men and women who take pride in their work and our equipment. Depending on the production style you chose on your order (ie: Rush Production or standard production) your order will be given a priority status and expected ship date. These dates change based on our production schedule, though standard production may take up to 8 weeks. As always, feel free to call us to enquire about your order''s status, and let us know if a new deployment date or change of address will affect your ability to recieve your equipment as ordered. We are happy to work with deploying servicemen and women to get them the gear they need.
Our standard shipping method is USPS Priority and will take 4-6 business days to arrive once shipped. Orders sometimes take 2-3 Business days for proccessing.
If you require any special (priority, overnight, etc.) shipping contact us immediately after you place your order and we will accommodate your request by providing you with a quote for any increased shipping cost and obtain your approval prior to proceeding.
Q: Am I able to mail in payment?
Yes but your order will not be shipped until payment (money order or bank draft only, no personal checks) has been received and processed. Please email us to place your order so that we may be able to give you an order number to be noted on your payment.
Q: What if I buy something and it does not fit or I am not satisfied
Returns are easy. Just contact us within 15 days of receipt of your shipment (including gifts) and you may return any item for a refund (we'll even refund the shipping cost if the return is a result of our error). The returned items must be in new condition with original packaging and accessories. We will exchange items that are the wrong size or defective/damaged.
We will notify you via email of your refund once we have received and processed the returned item. You can expect a refund within 5 to 10 business days of our receiving your return. Please note that we refund shipping costs only if the return is a result of our error.
NOTE: There is a 20% restocking fee on returns unless the error is ours.
Packing and Sending Your Return
Simply indicate the reason for your return, include the packing slip and wrap the package securely. For your protection, we recommend that you use UPS or Insured Parcel Post for shipment.
If you do not have your packing slip, please indicate the order number or the e-mail address and name of the person who made the purchase, along with the reason for your return and send the package to the following address:
BDS Tactical
2555 Jason Ct
Oceanside Ca 92056
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